Privacy Policy

1. Introduction

Welcome to Cyanniche (“we,” “our,” or “us”). We operate the website https://www.cyanniche.com/. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Site.

2. Information We Collect

We collect several types of information to provide and improve our service to you.

  • Personal Information: When you make a purchase or create an account, we collect identifiable information such as your:
    • Name
    • Shipping and Billing Address
    • Email Address
    • Phone Number
    • Payment Information (e.g., credit/debit card details). Please note that all payments are processed by secure third-party payment processors, and we do not store your full card details on our servers.
  • Order Information: We collect details about the products you purchase, your order history, and return requests.
  • Technical Information: Automatically, as you browse our Site, we collect information about your device. This includes your IP address, browser type, operating system, referring URLs, pages you viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important account-related updates.
  • For Marketing (with your consent): To send you promotional messages and newsletters about new products, special offers, and other updates we think you will find valuable. You can opt-out of receiving these communications at any time by using the “unsubscribe” link in our emails or by contacting us.
  • To Improve Our Site and Services: We use technical and usage data to analyze how our customers use the Site, allowing us to improve our website functionality, product offerings, and user experience.
  • For Security and Fraud Prevention: To protect our website and business from fraudulent transactions and unauthorized access.

4. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information is:

  • Performance of a Contract: The processing is necessary to fulfill our order and delivery obligations to you.
  • Your Consent: For sending marketing communications. You can withdraw your consent at any time.
  • Legitimate Interests: To operate and improve our business, such as analyzing website performance and ensuring security, where such interests are not overridden by your data protection rights.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers under strict confidentiality agreements to help us operate our business, such as:

  • Payment Processors (e.g., PayPal, Stripe) to securely handle your payment transactions.
  • Shipping and Fulfillment Companies (e.g., DHL, FedEx) to deliver your orders.
  • Analytics Providers (e.g., Google Analytics) to understand website traffic and usage patterns.
  • Marketing Platforms (e.g., Mailchimp) to manage our email campaigns.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.

6. International Data Transfers

As a Hong Kong-based company serving international customers, your information may be transferred to and processed in countries other than your own, including Hong Kong. We will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

7. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for accounting and tax purposes for a period of [e.g., 7 years] unless a longer retention period is required by law.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: The right to access and receive a copy of your personal data.
  • Correction: The right to correct or update your inaccurate personal data.
  • Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.
  • Restriction and Objection: The right to object to our processing of your data or to request that we restrict processing.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement a variety of security measures, including SSL (Secure Socket Layer) technology, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Company Name: TONGWANG ELECTRONIC COMMERCE CO., LIMITED
Registered Address: ROOM 103V, 1/F, KAI WONG COMMERCIAL BUILDING, 222 QUEEN’S ROAD CENTRAL, HONG KONG
Email: [email protected]